PremiumResponse Features
 
General
FREE Forever Version Use a Limited Edition of PremiumResponse Free Forever
No Installation 100% Web Based / Posted Solution
Unlimited Websites Use with as many websites as you choose. Easily toggle between all your websites Websites with convenient page tabs
Earn Passive Income Display Your AdSense or Yahoo Ads in your ticket system to earn Additional Passive Income
Free Software Upgrades Automatic Upgrades and Feature Enhancements
No Setup Fees Never a set up or upgrade fee
Free Branding Use Your Company's Logo and/or headers
Paid Branding Additional Charges requires by Competitors
Support Videos Easy to follow Video Tutorials explain the entire System
Technical Support Free Technical Support
Ticket System
Multiple Departments

Create Unlimited and Personalized Departments
Knowledge Base Traditional passive Knowledge Base
Interactive Knowledge Base Reduces Ticket Volume by making Interaction with the Knowledge Base part of the Ticket creation Process 
Sales Knowledge Base Customize a separate Sales Knowledge Base specifically for Pre-Sales
Instant Answers Increase Conversions and Customer Satisfaction by providing intuitive Instant Answers
Canned Answers Improve Support Efficiency with Pre-Canned Answers that are easily customized for every Department
Advanced Reports Identify Areas of Improvement and Employee Productivity
Mass Email Easily send an Email to all your Customers with one Click of Your Mouse
Ticket Alert Receive Email Alert for new Tickets
Access Control Designate Access by Super-Admin
Priority Rating Manage Tickets by the most urgent Priority
Ticket-Timer Manage Tickets by Time and Identify overdue Replies
Screen Shots Send and receive Screen Shot Images along with your Support Tickets - a Picture is worth a 1,000 Words
Live Chat
"Push" Chat “Push” technology that senses when a customer arrives and pushes a timed chat screen out to them for a more aggressive sales approach.
Static Chat Standard chat window fixed on the page
Chat Archive Easily search previous Chat discussions
Smart Welcome Customizable Message Sequence to keep your Customers engaged
Smart Exit Custom Messages upon Exit and "Ideal" Customer
Canned Answers Improve Support Efficiency with Pre-Canned Answers that are easily customized for every Department
Sound Alerts Chime and/or visual Alerts notify you of Customer Chat requests
Unlimited Simultaneous Chats No Customer Volume Limitation
Survey
Pop-Up Survey Survey appears on the Page after a designated period of time using your choice of 6 different Pop-up Techniques
Static Survey Make the Survey a permanent part of your webpage
Exit Survey Discover why your customer's left Your Website with this intuitive, automatic Survey that appears as they leave
Multiple Question Types Multiple Choice, True/False and Essay Questions
Reports Data and graphical reports for easy analysis
Split Testing One of the most powerful Features available. Optimize Your Webpage from the initial Survey Data and run a Split Test to measure your improvement.
Suggest a Feature Let your customers and perspective customers help you develop the features they want and are willing to pay for
Membership
Unlimited Accounts Create separate Member Areas for all your separate products
Password Protection Simple Password Protection to your Member's Area
Instant Password Creation Avoid the No. 1 New Customer Complaint - "No Password Email Received". New Customers receive their password instantly and with a follow-up Email
Mass Email Easily send an Email to all your customers with one "click of the mouse"
Multiple Content Areas Upload up to 5 different HTML pages to each Member's Area to organize your content
Customer Management Easily add and delete customers
ClickBank Compatible Password creation page compatible with ClickBank thank you page requirements
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