“How To Win More Customers, Keep Them Loyal And Fatten Your Bank Account In One Simple Step”

FACT: When customers have a problem and you fix it, they’ll be even more satisfied than if they never had a problem in the first place.

FACT: Customer support issues can either sink your business or provide the greatest opportunity to triple your profits.
 

Dear Marketer,

Ever heard the saying, “A bird in the hand is worth two in the bush?” Well, the same applies to your online business—the one customer you have is worth the two you don’t have!

So if you fail to take care of your customers someone else surely will.

I’m sure you’ll agree with me that customs are the real lifeblood of any business. You do everything in order to get more of them, because ‘no customers’ means a failed business.

Yet, the great paradox is that many startup companies fail because they got too many customers too quickly.

Let me explain …

If you planned this great product launch or promotion for your business and got a lot more orders than you could fulfill, deliveries would be late, customers would start complaining and this can place your business in a poor light.

This ‘instant success’ could potentially lead to the collapse of your entire business. Just think about it: Too much success can kill your business if you don’t have an efficient and responsive customer support system in place.

In the online world it only takes one unsatisfied customer to start spreading bad news about your business before the wall comes tumbling down. I’ve seen this unfortunate scenario all the time on popular message boards where one customer starts a thread about not hearing back from a business owner and soon the bad-mouthing begins.

Online customers, even more than offline ones, demand INSTANT answers to their questions, issues and problems. If they have a problem with your product and cannot get an instant solution, then you’re looking at some angry customers—or worst yet … ex-customers.

You may be thinking that you are on the cutting edge of customer support because you have a Frequently Asked Questions (FAQ) page on your website … but think again. A FAQ may be a good start but you are just scratching the surface.

And if you have a support staff (usually translated as ‘you’) who answer emails from your customers all day long, then I don’t have to try and convince you of the SPAM epidemic that has invaded inboxes with unwanted emails … drowning out yours.

Because of SPAM filters, your emails can easily end up in your customers bulk folders or worst yet, never reach them at all.

And when customers don’t hear back from you they don’t blame email filters and the myriads of other problems that could go wrong with email these days.

They blame YOU!

Soon the angry emails or phone calls come flying in plus those refund requests or worst yet, a chargeback.

The bottom line is that if you don’t have a customer support and response system in place to answer customer questions efficiently and timely, even if your business stays afloat, you are still leaving a TON of money on the table.

But that’s only half the story.

You see, more potential customers are lost BEFORE the sales than after the sale. Just think for a minute about the number of visitors who come to your websites, had questions about your product or service, but never bothered to even email or call you.

Even if you have a website that is converting 5% of your visitors to customers (which is VERY high by any standards) this leaves 95 visitors out of every 100 who leave your site without ever coming back again.

What’s more, while you’re depending on your FAQ, many customers don’t even bother to read that page. And you know what they say in the world of selling: “A confused prospect is a lost prospect.”

Why? Because people blame themselves if they don’t understand what you are offering, instead of blaming you. Go figure. But it’s true.

Case in point: Companies which offer technical support for personal computer users find that if they asked their customers some obvious questions, these customers can feel very insulted.

For example, let’s say that a customer called in to a support center because his keyboard wasn’t working. If you asked the customer whether the keyboard is plugged in to the computer or not, then he may respond angrily by saying, “Of course! Do you think I’m stupid?”

So in order not to insult their clients these companies invented the “dust on the connectors” technique. They simply tell the customer, “The keyboard connectors must be dusty, so just disconnect it and blow it out and connect it again.”

If the keyboard was disconnected, (which is the case 99% of the times) then the customer just reconnects it without feeling like an idiot. The customer’s feelings are spared … and the support team gets an A+. Problem solved.

The point is … you want to use a support system that is easy to use for both your website visitors BEFORE the sale and your customers AFTER the sale. One which makes them feel smart about solving their own problems.

And that’s the kind of system I want to introduce you to in just a minute, but first a little bit of my story …

I’ve been marketing online since 1999 and have started over 16 different businesses. It doesn’t take a lot of imagination to see why customer support became a big issue for me. But when I went looking for a customer support software they were either good but very expensive or sometimes even free but mediocre at best.

Here are just a few of the problems I’ve found:

• Some the software were written for enterprise size companies and very expensive, and I was looking for a small to midsize business program.

• Most solution was directed at customers only and not prospects who were visiting your website pre-sale.

• The scripts were very complex and difficult to install and set up. You’re talking about a steep learning curve, and it makes little sense spending hours with customer service about how to use a customer service program!

• They all had missing components essential in any customer support platform—a ticket system but no live chat, or live chat but no knowledgebase features.

• No easy way to survey your customers to see how satisfied they were with your customer service. This was a very important aspect for me as it would help to fine-tune your customer support.

Rather than trying to invest in separate programs because I couldn’t find a fully integrated one, I decided to develop one myself. With over 9 years in the software development business AND online marketing, I knew what small to midsize online businesses were looking for and set out to deliver this to them.

Introducing … Premium Response
The Complete Customer Support System
For Small To Mid-size Online Businesses
Designed By A Business Owner, Not Just A
Software Geek.

The main purpose of any customer support system is customer retention and to make more money. That’s why Premium Response was designed with the business owner in mind and not just simply delivering top customer service—as important as that is.

For example, Premium Response starts with the prospect as they come to your web site. With the Live Chat feature you can talk to the customer to answer any questions they may have while your marketing message is still fresh in their minds.

Many ecommerce sites have reported an increase of up to 50% in sales through providing live chat software as a standard part of customer service.

But what’s more, The Premium Response Support Center also provides a dynamic FAQ knowledgebase where the prospect can literally answer their own questions by going though an intuitive menu system.

Instead of just a static list of questions and answers the visitor can dig through topics until they arrive at their particular question and answer.

In fact here are just a few of the powerful features packed into this cutting edge customer support platform:

• Customer support ticket system. Each customer can ask their questions and receive a ticket number they can use to identify responses and answer to questions. In this way you can keep track of each customer and easily find their issues in the database from just one number. No more wading through tons of email just to find one customer’s email.

• Ticket Reports to keep track of support trends. By generating reports over a select period of time you can immediately identify the top issues you need to address. The application will show you right away a ranking of the issues based on the number of customers requesting more information on that topic.

• FAQ Knowledge base is part of the support ticket submission process. This process drastically reduces support time because the FAQ Knowledge base is part of the support ticket submission process.
  
  This puts the answers in front of the customer “actively” by forcing the customer to select topics, sub-topics and answers, versus passively hoping the customer will seek the answer on their own through the knowledge base.
  
  This “forced” approach provides a better success rate of “instant online answers” and reduces the number of actual tickets submitted requiring answers from the support staff.

• Fully Operational Survey Script. No other support system offers a survey function that allows you to find out lots of information about your customers and their experience with your website.
  
  For example, you can ask site visitors if they know that your product can be downloaded instantly, has a free version to test it out before they buy, if they are aware of all the bonuses that come with it … etc. You can then use this feedback to improve your website selling power. You’ll find this as one of the most powerful features of this system.

• Survey Split Testing Capability. For example, after running your initial survey and discovering that 83% of your website visitors cannot see the product details clearly, you can adjust your page layout by adding more pictures and more close up detail images.
  
  You would then run the exact same survey to see if these changes improved the perception of your visitors. If the number is now below 83%, you've just made an important improvement to your website and are sure to earn more money. You can keep on split testing and keep improving your sales!

• “Instant Answer System”. You can place a snippet of code anywhere on your website where the visitors can just click a button to get to your support system. They don’t have to scroll to the bottom or top of the page to click on your “contact us” link. This is very convenient because it means you can provide support just about anywhere in the sales process.
  
  This “on the spot” question answering capability will lead to higher sales conversions.

• Automatic or Manual Live Chat. You have the option of making the Live Chat window available automatically on your visitor’s entrance to the web site or displayed after it’s launched by the user. The choice is totally yours.

• Canned Replies for the questions in your FAQ database that you still get asked all the time. You’ll find that some people prefer to ask a question before checking your FAQ. Rather than sending them back to the FAQ (which will make them feel stupid) you can reply with just one click. This will save you a lot to time and frustration.

• Separate Customer and Sales database. There are presale questions and after-sales questions, so you get two separate databases so you can manage these separately instead of throwing everything into one answer pool. Easier management is what you are after. This arrangement will save you a ton of time.

• Customer Managed control panel. One easy and intuitive control panel allows you to setup and control your system to fit your special needs. Instead of a one-size-fit-all you can create a system that’s customized to your business needs whether you sell information products or physical products.

• Password Protected Member’s Area. If you are selling downloadable products or running a membership site you can use this feature to manage who has access to this secured area. If a customer requests a refund you can simply delete their account to restrict access. No more worries about refunders sharing your download link!

• Pre-installed Forum Board. You will have a full blown forum up and running without the installation hassles … fully “brandable” and ready to go. Based off the most widely used open source program--phpBB.

• Video Tutorials. You’ll be amazed at how simple and intuitive the Premium Response Support Center is to setup and use. Even if you are a technophobe the clear instructional online videos will guide you through every step so you get every drop of benefit from this powerful platform.

But What Does All This Mean To You?

Because you can interact live with your customers even before the sale and answer their pressing questions you’ll end up making more sales … up to 50% more.

A customer can leave your site and never return but with the instant live chat feature you can answer their questions on the spot and convert a potential loss into a lifelong customer.

You don’t have to worry again about emails getting blocked by spam filters when communicating with your customers. The better a relationship and experience your clients have with your business, the more likely they would not only return but invite other people to try your products as well. It’s the magic of word-of-mouth advertising.

As your customer base grows, so would the support issues and your time can easily become eaten up with answering customer questions rather than advertising your business and developing new products.

But with the Premium Response Support Center on your side, support time will decrease and your profit will increase.

The customer survey feature alone can triple your sales as you listen to your customers talk back to you. Instead of guessing what they are looking for, let them tell you and adjust your marketing message accordingly.

And your visitors don’t need to leave your website in order to fill the survey—which is what you want to avoid in the first place.

And forget about those difficult scripts to install and setup. You can be up and running in no time flat. The most time you’ll need is in populating your database of questions and answers which you can simply cut-and-paste from your present FAQ.

And because Premium Response is geared towards the small mid-sized business you won’t have to worry with extra features that you’ll pay for and end up never using with more expensive scripts.

What Are Users Saying About Premium
Response Customer Support

I’ve already tried to show you how Premium Response is easy to use, has all the powerful components you’ll ever look for in a customer support software, and how it can drastically reduce your support time and bump up your profit at the same time.

But the test of the pudding is really in the eating. What are the users who have been benefiting from Premium Response saying about their experience with this groundbreaking marketing tool?

Here’s just a sampling of what our customers are saying:

First I want to say thank you Premium Response for delivering a very useful product! I only operate two websites, but even within the first 24 hours of installing Premium Response my support was reduced from 2 and a half hours a day to about 15 minutes!p> Make no mistake, this is a high end product made available to anyone operating a website that requires professional, online customer support with the benefit of ease of use, and the best part of all, and I want to emphasize this: It improves your client relationship as well. It's a true win win situation. I consider Premium Response an Outstanding value for the money and I recommend it to  anyone seeking an intelligent and professional time saving customer management solution. Premium Response is the answer." I'm hooked!" - Patrick Hillenbrand www.AdsenseDecoded.com

"Easy to Use!" "Short and sweet ... I think you've got a very good solution with a quick learning curve..." - Greg Kreutzer  "I'm finally Back In Control!" "Very quickly I now have been able to secure my members area so I have full control of who is able to see it and who isn't. Super easy to use cause I'm not techie!" - Dani Mendez www.GuruBusters.com

"This Truly Is The Best I've Ever Seen!" "I love this software, it's reduced the time I spend on support, it tells me exactly what my customers are asking with reports and it's also helping me increase my sales. This is one testimonial I'm happy to write for you guys. Thanks!" - Steve Albright www.ReviewOPedia.com

How Much Money Can Premium Response
Save Your Business?

If you’ve been doing business for any length of time you know that TIME = MONEY. A lot of entrepreneurs become trapped in working inside their business rather than on their business.

You know … you start a business in order to make more money and have more free time, but you end up becoming a slave to that business instead. Sounds familiar?

Every business owner should know what their time is worth. It’s as simple as looking at your monthly net income and dividing by the number of hours you spend working in the business.

Do you know your number? You should because this will determine what Premium Response is REALLY worth to you.

If you are spending just two hours per day handling customer issues and your hourly worth is $75, then you are SPENDING ($75 X 2 X 260 working days per year) = $39,000 per year on customer support alone!

Now, and especially if you don’t have a support staff and are doing this for yourself, it is easy to overlook that big number, but hopefully not anymore. Because if Premium Response can bring that time down to half-an-hour per day instead you’ll be
saving $29,250 per year!!

All you have to do is plug in your number and see what your results are.

“I’m Ready To Get Started!”

If you’ve read this far I’m sure you’re convinced how a program like Premium Response can save you time and money and help you to develop a stronger relationship with your customers.

And speaking of relationships, the top marketing researchers are saying how it’s important to listen to your customers because people are buying today differently than they did just a couple years before. It’s no longer “push” advertising that’s working but “pull” where customers are more than happy to tell the merchant what’s on their minds.

That’s why I’m more than excited to place Premium Response in your hands for a small monthly investment of $67.95 $27.95!

With the FULL version you’ll get the complete, power-packed system that lets you cut your support time by more than half and increase your sales... on autopilot!

You simply have to compare your savings you calculated above to see how this investment is just a drop in the bucket compared to the time and money you’ll save. Now you could sleep better at nights and spend some more time with your family that you’ll normally be spending in customer support.

But even if you’re not totally convinced about what Premium Response can do for you, take a test drive of the FREE version as long as you want until you are ready to upgrade. Yes! You read right, you can get Premium Response right now for …

… FREE!

That’s right! We are so confident that you’ll fall in love with Premium Response that we are willing to give you the FREE version without any obligation to ever upgrade. The table below summarizes the features that come with each version.

And what’s more, if you decide now to take the plunge and go with the FULL version then you still don’t risk a penny because of our …

100% No Questions Asked, Iron-Clad Guarantee …

If you don’t feel that Premium Response makes your customer support a breeze compared to what you are using presently, then we don’t want to keep a cent of your money. You have a full 30 days to try Premium Response and if any time during that period you’re not blown away by the difference that Premium Response makes in your business simply let use know and we’ll cheerfully refund your purchase price.

So you don’t risk a thing.

Sign up today, and in a matter of minutes you can setup your customer support to be on autopilot—it’s just that simple!

CLICK HERE TO GET STARTED RIGHT AWAY!

What Are You Waiting For?

Whether you choose the FREE or FULL version of Premium Response you’re just minutes away from discovering freedom from repetitious customer support. You no longer you have to be chained to your desk answering customer questions but working on building your business instead.

And with the new marketing intelligence you’ll get from your customers visiting your website you can curtail your pages to meet their needs and see your sales skyrocket.

And just to sweeten the deal and get you across the line I’ll throw in these three bonuses values at over $420 if you choose the FULL version right away!

1. A FREE 1-year certification subscription to FederalBusinessReview.org… good for one URL for free accounts and 5 URL’s for FULL accounts. - $168 value

2. A Free 6-month subscription to PremiumWebTracking – a $167 Value

3. A 1-Year Free Web Hosting at VampHost - $85 value

What more could you ask for? The value you’ll be getting from these bonuses more than covers the first year of your monthly subscription (15 months to be exact).

CLICK HERE TO GET STARTED RIGHT AWAY!

You’ll be glad you did!

Sincerely,

Premium Response

P.S. Stop allowing customer support issues to drain energy and profit from your business when there’s a quick and easy solution like Premium Response that you can try right away for FREE!

P.P.S. With our 30-day money-back guarantee you risk nothing to test-run the Premium Response program. Remember, if you continue doing your customer support the same old way you’ll continue to get bogged down with the same old frustrations. Why not choose to take control now before your business takes control of you?

Yes! Paul, I Want Premium Response Now